Synchronising data for the online public service system across units under the Ministry

Based on the approved digital transformation plan, units are focusing on carrying out their assigned tasks.

The system keeps full logs to support inspection and complaint handling. Data flows between systems, limiting repeated data entry.

Initial results

The share of applications received and processed online keeps rising year on year.

• Measure user satisfaction to adjust services accordingly.
• Train digital skills for officials and public employees.
• Standardise business processes before moving them online.

Front-desk officers are trained to support citizens with digital procedures.

Implementation results will be assessed periodically as a basis for scaling up to other localities across the sector.