Improving the document and workflow management system in all 63 provinces and cities
The application of digital technology is gradually changing how agencies in the sector manage and deliver services.
Data flows between systems, limiting repeated data entry. Front-desk officers are trained to support citizens with digital procedures.
Key tasks ahead
Forms have been reviewed and duplicate fields removed to shorten filing time.
- Connect and share data with national shared systems.
- Ensure information security and personal data protection as required.
- Train digital skills for officials and public employees.
The share of applications received and processed online keeps rising year on year.
In the coming time, units will continue to review processes and add resources to keep to the set schedule.