Putting into operation the document and workflow management system for the 2026 - 2030 period

Based on the approved digital transformation plan, units are focusing on carrying out their assigned tasks.

The share of applications received and processed online keeps rising year on year. Forms have been reviewed and duplicate fields removed to shorten filing time.

Approach and roadmap

The system keeps full logs to support inspection and complaint handling.

• Measure user satisfaction to adjust services accordingly.
• Connect and share data with national shared systems.
• Ensure information security and personal data protection as required.

Data flows between systems, limiting repeated data entry.

Implementation results will be assessed periodically as a basis for scaling up to other localities across the sector.