Expanding the Ministry's web portal in all 63 provinces and cities

The application of digital technology is gradually changing how agencies in the sector manage and deliver services.

Front-desk officers are trained to support citizens with digital procedures. Citizens can track their application status at any time without visiting an office in person.

Key tasks ahead

The share of applications received and processed online keeps rising year on year.

• Train digital skills for officials and public employees.
• Ensure information security and personal data protection as required.
• Standardise business processes before moving them online.

The system keeps full logs to support inspection and complaint handling.

In the coming time, units will continue to review processes and add resources to keep to the set schedule.