Piloting the shared electronic records repository across the culture, sports and tourism sector

Based on the approved digital transformation plan, units are focusing on carrying out their assigned tasks.

The system keeps full logs to support inspection and complaint handling. Data flows between systems, limiting repeated data entry.

Approach and roadmap

The share of applications received and processed online keeps rising year on year.

• Standardise business processes before moving them online.
• Train digital skills for officials and public employees.
• Ensure information security and personal data protection as required.

Front-desk officers are trained to support citizens with digital procedures.

Implementation results will be assessed periodically as a basis for scaling up to other localities across the sector.