Expanding the shared electronic records repository across the culture, sports and tourism sector

Digital transformation is identified as a central, continuous task of the culture, sports and tourism sector in the current period.

The share of applications received and processed online keeps rising year on year. Citizens can track their application status at any time without visiting an office in person.

Initial results

The system keeps full logs to support inspection and complaint handling.

• Train digital skills for officials and public employees.
• Standardise business processes before moving them online.
• Measure user satisfaction to adjust services accordingly.

Forms have been reviewed and duplicate fields removed to shorten filing time.

In the coming time, units will continue to review processes and add resources to keep to the set schedule.